Returns
All return requests must be submitted within 10 working days of delivery. Goods must be returned within 15 days of the authorised return being confirmed, in the same condition as despatched, with all original packaging intact.
We will not accept returns where the customer was aware of a fault or defect at the time of purchase, where damage has occurred as a result of incorrect installation or handling, or where the item is no longer required.
To request a return, please email sales@zenticautomotive.co.uk with your order number and we will provide full instructions. All returns must be authorised by our team before being sent back.
Damaged or Incorrect Items
If your item arrives damaged, you must note this immediately when signing for delivery and send photographs to sales@zenticautomotive.co.uk on the day of delivery.
Where an item is confirmed as damaged, defective or incorrectly supplied, Zentic Automotive will cover the cost of return shipping and arrange a replacement as quickly as possible. Please retain all original packaging until you are satisfied with your order. Items that become damaged through use are non-refundable unless covered under the manufacturer's warranty.
Cancellations
To cancel an order, please contact us immediately by email or phone.
Cancellations confirmed before dispatch will receive a full refund. Orders cancelled after dispatch are subject to our standard returns process and the 10 working day submission window applies.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return.
- Zentic Automotive only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see our FAQ page.